Log in

Have you participated in our prelaunch campaign? If yes, please use the same login method to restore all your travel credits. Otherwise, sign in as a new user!



We at Flizzard (“Flizzard”, “we”, “our”, “us”) value your interest in our products and services and we care deeply about privacy, security, online safety and your privacy is equally important to us. We would like you to feel at ease with how we use and share your personal information.

The purpose of this Privacy Policy is to inform you what personally identifiable information we may collect, how we use, and share your personal data through Flizzard (“Website”, products, services (collectively, the “Services”) or when you interact with us.

Based on this Privacy Policy, Flizzard informs you about what types of data is collected, stored, and processed and what measures are being taken to ensure that personal information is protected at all times when you use the App.

If you have any questions you will find our contact details at the end of this policy. Details on how to update or access your personal information, or how to make a complaint, are also included.

This policy may be liable to change. Please check this page from time to time to ensure that you are informed of any changes. For information about when we might make changes to this policy and how we would tell you about them, please see Section 13 below.

By visiting or using the website, you expressly consent to the collection, processing and use of your personal data in accordance with this privacy policy. This consent is granted by active and explicit consenting, e.g. ticking the box next to the field reading “I have read and understood the privacy policy and I accept them” or by indirectly consenting when using the Website, e.g. for browsing available information.


Information You Voluntarily Submit to the Website: We may collect personal information from you such as:

  • Registration, Subscription or Contact Information (such as name, email address, mailing address, phone, billing address);
  • Usernames and passwords;
  • Customer service information such as comments, feedback, and other information that you submit, experience using the Website;
  • Account log-in credentials (which for some Services may include social network credentials).
  • Financial and transactional information such as credit or debit card number, verification number, and expiration date, to process payments and information about your transactions and purchases with us.

You decide how much information to share in most cases, but not sharing required information may limit your ability to engage in certain activities, such as payment information to complete a purchase.

Information We Collect from Others: We may receive information about you from other sources. You may link your Facebook, Instagram, and/or Google accounts to your account profile. If you choose to link your Facebook, Instagram, and/or Google accounts to your account profile, we will receive your name, email address and profile picture associated with that account. 

Automatically-Collected Information: We automatically collect certain information about you and the device with which you access the Website. For example, when you use or interact with our Website, we will receive and store information generated by your activity, like Usage Data and other information automatically collected from your browser or mobile device. This information may include your IP address, operating system type, browser type and version, referring website, pages you viewed, and the dates/times when you accessed the Website, geographic location using IP address or the GPS, including time spent and other statistical information. We may also collect information about actions you take when using the Website, such as links clicked.

Cookies: A cookie is a small amount of data stored on your device used as an anonymous unique identifier. Please note that cookies commonly don not contain personal information.


We may use the information collected in the following ways:

  • To operate and maintain the Website;
  • To create your account, identify you as a user of the Website, and customize the Website for your account;
  • To process and fulfill your transactions, including subscription.
  • To send you promotional information, such as newsletters only if you voluntarily subscribe. Each email promotion will provide information on how to opt-out of future mailings;
  • To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
  • To respond to your requests, inquiries, comments or concerns;
  • To provide you with user support on the Website, if requested;
  • To track and measure advertising on the Website;
  • To protect, investigate, and deter against unauthorized or illegal activity.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include third party hosting partners and other parties who assist us in operating our Website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our Website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Third-party service providers

We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purpose of providing credits and/or services to us or directly to you on our behalf. These third parties may include cloud services providers (for hosting and email management), advertising agencies, administrative services or supplementary third parties that provide additional services to us.

When we use third party service providers, we only disclose personal information that is necessary for them to provide their service. We have a contract in place that requires them to protect your information and not to use it other than in accordance with our specific instructions and requests.


From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties, such as a third party mentioned above. This type of anonymous data may be provided to the other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.


If you create an account profile on the Website or leave a comment, certain information may be publicly visible. To create an account profile, you must choose a username and password and input your email address for profile confirmation. Your email address will never be available publicly. 

You may also choose to link your Facebook, Instagram, and Google Account. Therefore, users may see your username, avatar, profile description and website information.


Our Site and Services may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with Flizzard. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit those websites. We are not responsible for the content, privacy practices, or use of any websites that are not affiliated with Flizzard.


We use administrative, organizational, technical, and physical safeguards to protect the Personal Data we collect and process. Our security controls are designed to maintain data confidentiality, integrity, and an appropriate level of availability.

We take all reasonable steps to ensure that your personal data is correct and up-to-date. If you believe that your personal data stored by us is incorrect, please notify and provide us with the correct data so that it can be rectified and updated.

For personal data that we have about you can choice:

Opt-out – You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at [email protected] to be removed from our mailing list.

Access – You may access the personal information we have about you by submitting a request to [email protected]

Amend – You may contact us at [email protected] to amend or update your personal information.

Forget – In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to [email protected].

Please note that we may need to retain certain information for record keeping purposes or to complete transactions, or when required by law.

If you have any inquiries regarding our processing of your personal data, please contact us. If you are displeased with our processing of personal data, you may contact us at [email protected].


Under the General Data Protection Regulation, you have the right to access, edit, rectify, port and delete your data. Please leave a request to access, edit, rectify, port or delete to [email protected].


This section applies only to personal information of California individuals as governed by California law including the California Consumer Privacy Act (“CCPA”).

We are required by the CCPA to disclose that in the preceding 12 months to facilitate certain advertising activities commonly deployed by online companies, we “sold” (as the term “sale” is defined in the CCPA) through the use of social media integrations.

Our Company does not sell your personal information to third parties.

Under the CCPA, a California consumer has the following rights: to request additional information about our data collection, use, disclosure, and sales practices in connection with the consumer’s personal information; to request the specific personal information collected about the consumer during the previous 12 months; and to request the deletion of the personal information we have about the consumer. A California consumer may not be discriminated against for exercising the consumer’s California privacy rights.

To make a request, you may email us at [email protected]. In most cases, you will be required to provide your name and email address or phone number so that we can verify your request, and in some cases additional information may be required. Where possible, we will attempt to match the information that you provide in your request to information we already have on file to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask you for additional information to help us do so. We will respond to your request within the 45-day time period required by applicable law. However, we may not always be able to fully comply with your request, and we will notify you in that event.


From time to time, we may review this policy, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of Website after any modification to this policy will constitute your acceptance of such modification. We recommend that you regularly check for changes and that you review this policy when visiting our website. If you do not agree with any aspect of the updated policy, you must notify us promptly and cease using our services.


We hope this clarifies any questions you have regarding the use of data and the current changes in the law. If you have any questions, comments or requests about the processing of your personal information, or you have questions related to this Privacy Policy, please contact Flizzard using the following details:




Email: [email protected]

Last update: July 28, 2021